Informativa sui rimborsi

Thank you for your support and trust. Your satisfaction is our top priority. If you are not fully satisfied with the items you received, we are here to assist you at any time.

1.30-Day Hassle-Free Return Guarantee
We offer a 30-day return guarantee starting from the date of receipt (based on the logistics delivery date).
Return Conditions: The item must remain in its original condition, unworn, unwashed, undamaged, and with all original tags intact.

2.Damaged, Defective, or Incorrect Items
Please inspect your items immediately upon receipt. If you encounter any of the following issues, contact us within 48 hours:

The item was damaged during shipping.

The received item does not match the order (wrong item received).

The item has a manufacturing defect.
Solution: For these cases, return shipping costs will be fully covered by us. We will arrange a prompt replacement or full refund.

3.How to Start the Return Process (Easy 4 Steps)
To ensure an efficient return process, please do not return items without prior communication:

Contact Customer Service: Send an email to our official customer service email, providing your order number and reason for return (if it's a quality issue, please attach clear photos).

Get Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) along with detailed instructions.

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label (Prepaid Label) or arrange for the logistics company to pick up the package, with no cost to you.

Ship the Package: Properly pack the item and hand it to the courier.

4.Refund Information

Inspection Time: We will complete the quality check within 3-5 business days after receiving the returned item.

Refund Process: Once the item passes inspection, the refund will be processed back to your original payment method.

Refund Timeline: Refunds typically take 10 business days to process. If you haven't received your refund within 15 business days, please contact your card issuer or reach out to us for a transaction reference number.

5.Contact Us
If you have any questions about returns or exchanges, feel free to contact us:
Official Customer Service Email: KittyBlissService@outlook.com
Response Promise: We commit to responding within 24 hours on all business days.