Politique d’expédition
Thank you for your trust and support. To ensure a smooth and transparent shopping experience, please review the information below regarding order processing, shipping timelines, and related costs.
1. Shipping Origin & Order Processing
Shipping Location: All orders are dispatched from our fulfillment center located in the United States (USA) to ensure consistent product quality.
Processing Time: Orders are processed and shipped within 1–2 business days after purchase confirmation. Please note that shipments are not processed on weekends or U.S. public holidays.
2. Domestic Shipping (Within the United States)
To deliver your order efficiently, we partner with leading U.S. carriers, including UPS, FedEx, and USPS.
Smart Carrier Selection: Shipping methods are automatically selected based on destination, package weight, and real-time delivery performance.
Estimated Delivery Time: Typically 3–5 business days.
Coverage Area: Nationwide U.S. delivery is supported. Remote areas such as Alaska and Hawaii, or peak seasons (e.g., Black Friday, Christmas), may experience slight delays.
Tracking Transparency: Once shipped, you will receive a confirmation email with a tracking number and access link.
3. International Shipping (Outside the U.S.)
For international customers, we collaborate with top global carriers such as DHL, FedEx, UPS, and other reliable international logistics providers.
Optimized Shipping Solutions: Our system selects the fastest and most reliable shipping route based on destination country, customs requirements, and transit conditions.
Estimated Delivery Time: Generally 7–15 business days.
Customs & Delivery Notes: Delivery times may be affected by customs clearance, local procedures, or extreme weather. In rare cases, delivery may take up to 20 business days.
End-to-End Tracking: Each shipment includes a unique tracking number, allowing real-time monitoring throughout transit.
4. Duties & Import Taxes
To simplify international purchases, we apply a DDP (Delivered Duty Paid) shipping policy:
Taxes Included: The total amount paid at checkout includes product cost, international shipping fees, and any applicable import duties or VAT.
No Additional Charges: You will not be required to pay extra fees upon delivery. If any incorrect charges occur, please contact our support team promptly.
5. Order Tracking
We provide full visibility for every order:
Email Notifications: A shipping confirmation email with a tracking number will be sent once your order is dispatched.
Multiple Tracking Options: You may click the tracking link in the email or enter the number directly on the carrier’s official website.
Update Delay Notice: Tracking information may take 24–48 hours to appear after shipment.
Account Access: You can also log in to your account and view shipping updates under “Order History.”
6. Risk Notice
Address Accuracy: Please ensure your shipping address is correct. Failed deliveries due to incorrect or unreachable addresses may incur reshipping fees.
Damage or Loss: If your package arrives damaged or shows no tracking updates for more than 10 days beyond the estimated delivery time, please contact us immediately.
7. Contact Us
If you have any questions regarding your order, shipping status, or need assistance with returns or reshipments, please reach out to our customer support team:
Customer Service Email: KittyBlissService@outlook.com
Response Time: We aim to respond to all inquiries within 24 hours.